Need a hand with PadelRef?
Write to us and a real person answers, usually within one working day. There are no accounts and no forms: an email is all it takes.
Support email
We answer in English or Spanish.
What to include
- Your phone or tablet model and its OS version (Android or iOS).
- The app version, shown under Settings → About.
- What you expected to happen and what actually happened. A screenshot or a short video helps a lot.
- If you use a Bluetooth remote: the make and model of the button.
Subscriptions and purchases
PadelRef Premium is managed by the store you bought it from: Google Play on Android, the App Store on iPhone and iPad. Cancel, switch plans or request a refund there. If you have paid and the app does not recognise it, tap “Restore purchases” under Settings → Subscription; if that still fails, email us.
Privacy and your data
The app works without an account and keeps your matches on the device. What we collect and why is in the privacy policy; deleting your data is explained step by step.